Fry Comps support

Tell us what’s happened.

Ask a question, report a problem with an entry or payment, or tell us about a bug in the website or app.

3 to 5 working daysMonday to Friday, excluding bank holidays. Complex cases may take longer.Helpful detailsInclude the competition and ticket or order number when they are relevant.Replies by emailCheck your spam or junk folder if you are waiting for our response.
Customer support

Email our team.

Replies usually take 3 to 5 working days.Our working week is Monday to Friday, excluding bank holidays. Some complex cases may take longer.
Support emailrecieve@frycomps.com Email support

What to include

Competition helpInclude the competition name and ticket or order number if relevant.

Bug reportsTell us your device, browser or app version, what happened and attach a screenshot if possible.

We will reply by email. Check your spam or junk folder if you are waiting for a response.

Write to Fry Comps

Postal correspondence and free postal entries: FRY COMPETITIONS LIMITED, Unit 175276, PO Box 7169, Poole, BH15 9EL.

For mail and small packets that fit through a letterbox. For competition entries, follow the free postal entry rules and the competition’s closing deadline.

Parcel and courier deliveries only: FRY COMPETITIONS LIMITED, Unit 175276, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK.

Please use the PO Box above for free postal entries.